Effective
Date: 12/28/2024
Last Updated: 12/28/2024
Welcome to MDhealth! These Terms and Conditions ("Terms") govern your access to and use of our platform, including our medical tourism services, doctor appointments, food delivery, online marketplace, and home services. By using MDhealth, you agree to these Terms. If you do not agree, please refrain from using our services.
1.
Definitions:
§ "Platform"
refers to MDhealth’s website, mobile app, and associated services.
§ "User"
refers to any individual or entity accessing our platform.
§ "Service
Providers" include healthcare providers, vendors, and home service
professionals offering their services on MDhealth.
§ "We," "Us," and "Our" refer to MDhealth.
2.
General Use of the Platform:
§ Users must be
at least 18 years old or have parental/guardian consent.
§ You are
responsible for maintaining the confidentiality of your account
credentials.
§ Misuse of the
platform, including fraudulent activities, is strictly prohibited.
§ All content on the platform is the intellectual property of MDhealth and may not be used without permission.
3.
Medical Tourism Services:
a.
Service Description
§ MDhealth
connects users with verified healthcare providers for medical tourism packages,
including treatment plans, accommodation, and other arrangements.
§ We act as a facilitator and are not directly responsible for medical outcomes or associated risks.
b.
User Responsibilities
§ Provide
accurate medical history and information.
§ Ensure
compliance with travel regulations and documentation.
§ Acknowledge that results of treatments may vary based on individual circumstances.
c.
Refunds and Cancellations
§ Refund
eligibility is subject to package terms and provider policies.
§ Cancellation requests must be made in writing and are subject to processing fees.
4.
Doctor Appointments:
a.
Booking and Consultations
§ Users can book
appointments with licensed doctors or health practitioners for in-person or
online consultations but mainly online consultations.
§ Online consultations are informational and not a substitute for in-person medical assessments.
b.
Rescheduling and Cancellations
§ Appointments
may be rescheduled based on provider availability or emergencies.
§ Late cancellations or no-shows may result in penalties as outlined in our policies.
c.
Liability
§ MDhealth is not liable for medical advice or treatment provided by healthcare professionals.
5.
Food Delivery:
a.
Service Description
§ MDhealth
partners with food vendors to deliver meals to your location.
§ Orders are subject to availability and local regulations.
b.
Order and Delivery Policies
§ Users must
provide accurate delivery addresses.
§ Refunds are available for incorrect or undelivered orders, subject to investigation.
c.
Allergies and Dietary Restrictions
§ Users are
responsible for notifying vendors of any allergies or restrictions.
§ MDhealth is not responsible for adverse reactions.
6.
Online Marketplace:
a. Product Listings
§ Vendors list
healthcare-related products for sale on the platform.
§ Product descriptions are provided by vendors, and MDhealth is not liable for inaccuracies.
b.
Purchases and Returns
§ Payments are
processed through secure channels.
§ Returns and refunds are subject to the vendor’s policies and applicable laws.
c.
Vendor Verification
§ Vendors are verified by MDhealth, but users are encouraged to review products and ratings.
7.
Home Services:
a.
Scope of Services
§ Includes
nursing care, physiotherapy, and other in-home treatments.
§ Services are provided by licensed professionals or verified providers.
b.
Booking and Scheduling
§ Bookings must
be confirmed at least 6 hours in advance.
§ Cancellations or changes must adhere to our policy.
c.
Liability
§ MDhealth is not liable for damages or negligence by third-party service providers.
8.
Fees and Payments:
§ Users agree to
pay applicable fees for services.
§ Payments are
processed securely, and additional charges (e.g., taxes, transaction fees) may
apply.
§ Non-payment or chargebacks may result in account suspension.
9.
User Conduct:
§ Users must use
the platform ethically and respectfully.
§ Posting
inappropriate content, spamming, or harassment is prohibited.
§ Violations may result in account termination.
10.
Disclaimers and Limitations of Liability:
§ MDhealth
provides services “as-is” and disclaims all warranties to the fullest extent
permitted by law.
§ We are not
liable for:
- Medical outcomes, errors, or negligence by healthcare providers.
- Losses due to third-party vendor issues.
- Interruptions or errors in the platform.
11.
Dispute Resolution:
§ Any disputes
arising from these Terms will be resolved through arbitration in UK law
§ Users waive the right to participate in class-action lawsuits.
12.
Modifications to Terms:
§ MDhealth
reserves the right to modify these Terms at any time.
§ Continued use of the platform constitutes acceptance of updated Terms.
13.
Governing Law:
§ These Terms are governed by the laws of UK.
14.
Contact Information:
For
questions or concerns, contact us:
Email:
[email protected]
Phone:
++44 2307 869888
Address:
Bank Station London, United Kingdom