MDhealth Support Center
At MDhealth, we are dedicated to ensuring a seamless healthcare experience for our users. Our Support Center is designed to provide prompt assistance for all inquiries, technical issues, and service-related concerns. Whether you need help with appointment bookings, medical tourism packages, or navigating our platform, our expert support team is available 24/7 to assist you.
📍 Doctor Appointments & Online Consultations
- Assistance with scheduling, rescheduling, and canceling appointments.
- Technical support for online consultations, including video and audio issues.
- Prescription-related inquiries and follow-ups.
📍 Medical Tourism Packages
- Guidance in selecting the appropriate medical package.
- Support with booking, payment processing, and insurance-related queries.
- Assistance with travel arrangements, including visa support, accommodation, and transportation.
- Refund and cancellation support.
📍 Home Treatment & Home Care Services
- Assistance with booking at-home medical services, including doctor and nurse visits and other home related services/treatment.
- Support for home-based physiotherapy, elderly care, and chronic disease management.
- Verification of healthcare providers and service professionals
📍 Online Marketplace (Healthcare Products & supplements)
- Assistance with purchasing medical supplies, pharmaceuticals, and wellness products.
- Support for tracking orders, processing refunds, and managing returns.
- Verification of product authenticity and vendor compliance.
📍 Food Delivery & Nutrition Services
- Support with placing and managing food orders from verified vendors.
- Assistance with tracking deliveries, modifying orders, and processing refunds.
- Guidance on booking nutrition consultations and personalized meal plans.
📍 MD Coin & Rewards Program
- Information on earning and redeeming MD Coins for transactions.
- Assistance with tracking reward points and redeemable benefits.
- Support for promotional offers and discounts.
📍 MDhealth Reels & Advertising Services
- Assistance for service providers uploading video content and promotional materials.
- Support with ad placements, boosting options, and marketing campaigns.
- Technical troubleshooting for video uploads and engagement analytics
📍 Reporting & Ethical Concerns
- Confidential reporting of unethical behavior, medical malpractice, or service misconduct.
- Dispute resolution and follow-ups for patient-provider concerns.
- Assistance with complaints related to service quality and patient care
Get in Touch with Us
For immediate assistance, please contact us through any of the following channel or our Contact Us page.
📞 Phone: +44 74 58 14 9190
💬 Live Chat: Available 24/7 within the MDhealth app
At MDhealth, we are committed to providing efficient, reliable, and responsive support to ensure the highest standard of care and service.
