MDhealth User Policy

1. Introduction

Welcome to MDhealth! This User Policy outlines the terms and conditions governing the use of our platform. By accessing or using MDhealth, you agree to comply with this policy and our Terms of Service. If you do not agree, please do not use our services.

2. Definitions

• "MDhealth" refers to the digital healthcare platform, including all associated services, applications, and websites.
• "User" refers to any individual or entity accessing MDhealth.
• "Healthcare Providers" refers to doctors, clinics, hospitals, and other medical professionals registered on MDhealth.
• "Services" refers to medical tourism, doctor appointments, online consultations, home healthcare, pharmacy services, and other offerings within MDhealth.

3. User Eligibility

• Users must be at least 18 years old to create an account. Minors may use the platform under parental or guardian supervision.
• Users must provide accurate and complete information during registration and keep their details updated.
• MDhealth reserves the right to suspend or terminate accounts that violate this policy.

4. Account Registration & Security

• Users must create an account to access certain services.
• Users are responsible for maintaining the confidentiality of their login credentials.
• Any unauthorized use of an account should be reported immediately to MDhealth.

5. Use of Services

• Users must use MDhealth for lawful healthcare purposes only.
• Users shall not misrepresent their identity or impersonate another individual.
• Users must respect healthcare providers and other users.
• Users shall not use MDhealth to engage in fraudulent activities.

6. Booking & Cancellations

• Users can book medical appointments, treatments, or services through MDhealth.
• Cancellation policies vary by provider and will be clearly stated at the time of booking.
• Users must adhere to appointment and cancellation guidelines to avoid penalties.

7. Payments & Refunds

• Payments for medical services, consultations, and treatments must be made through MDhealth's secure payment system.
• Refund policies are subject to provider terms and conditions.
• MDhealth is not responsible for disputes between users and healthcare providers regarding payments or refunds.

8. Privacy & Data Protection

• MDhealth values user privacy and complies with relevant data protection laws.
• User data, including medical records, is stored securely and only shared with authorized parties.
• Users can request data deletion by contacting MDhealth support.

9. Code of Conduct

• Users must engage respectfully with healthcare providers and other users.
• Harassment, abusive language, or inappropriate behavior will not be tolerated.
• MDhealth reserves the right to ban users who violate this policy.

10. Medical Advice Disclaimer

• MDhealth does not provide medical advice or diagnosis.
• Users should consult qualified healthcare professionals for medical concerns.
• MDhealth is not liable for any misinterpretation of information provided on the platform.

11. Reporting & Complaints

• Users can report unethical behavior, misconduct, or fraudulent activities of providers via the platform.
• MDhealth will investigate reports and take necessary actions, including suspension or removal of providers.

12. Termination of Access

• MDhealth may suspend or terminate a user’s account for violations of this policy.
• Users may request account deactivation at any time.
• MDhealth reserves the right to restrict access if a user engages in prohibited activities.

13. Modifications to Policy

• MDhealth reserves the right to update this User Policy at any time.
• Users will be notified of significant changes via email or platform notifications.

14. Contact Information

For inquiries regarding this policy, please contact MDhealth support at [email protected]