Effective Date: 12/28/2024
Last Updated: 12/28/2024
MDhealth ("we," "our," "us") is committed to protecting your privacy and ensuring your data is handled responsibly. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you access and use our platform, applications, and services. By using MDhealth, you agree to the terms of this Privacy Policy.
We collect the following types of information:
a. Personal Information
- Name, address, email, and phone number.
- Government-issued identification (if required for specific services).
- Payment details (e.g., credit/debit card information).
b. Health Information
- Medical history, prescriptions, and health reports uploaded to our platform.
- Information provided during consultations with doctors or health practitioners.
c. Usage Information
- Login credentials (username and password).
- Activity on the platform, including searches, bookings, and purchases.
- IP address, browser type, operating system, and device information.
d. Location Data
- Location-based data (with user consent) to offer location-specific services.
e. Cookies and Tracking Technologies
- Cookies to personalize your experience and analyze site traffic.
- Web beacons, log files, and similar technologies for usage analytics.
We use your information to:
- Provide, improve, and personalize our services.
- Facilitate doctor appointments, medical package bookings, and online purchases.
- Process payments and send confirmation emails or SMS.
- Offer AI-powered recommendations and analysis of medical reports.
- Communicate with you regarding services, updates, and promotions.
- Ensure compliance with applicable laws and regulations.
- Enhance security and detect fraud or misuse.
We may share your information with:
a. Healthcare Providers
- To facilitate appointments, medical consultations, or treatment plans.
b. Vendors and Service Providers
- To fulfill purchases or deliver services, such as medical equipment or home treatments.
c. Business Partners
- For advertisements or promotions (with your explicit consent).
d. Regulatory Authorities
- To comply with legal obligations, such as responding to subpoenas or regulatory inquiries.
e. Third-Party Integrations
- AI and analytics providers for delivering insights and improving services.
We employ robust security measures to protect your information, including:
- Encryption of sensitive data during transmission (e.g., HTTPS, SSL).
- Secure storage with access controls.
- Regular audits and vulnerability assessments.
However, no system is completely secure. We encourage users to maintain strong passwords and report any suspicious activity.
You have the right to:
- Access: Request access to your personal data.
- Correction: Update or correct inaccurate information.
- Deletion: Request the deletion of your data (subject to legal and operational requirements).
- Data Portability: Obtain a copy of your data in a portable format.
- Withdraw Consent: Opt-out of certain data uses, such as marketing.
For inquiries or requests, contact us at [email protected]
We retain your information only for as long as necessary to provide services or comply with legal obligations. Upon account deletion, personal data will be anonymized or securely destroyed.
Your information may be processed in countries outside your home country, including [Insert Countries]. We ensure compliance with applicable data protection laws for cross-border transfers.
We use cookies to:
- Recognize and remember your preferences.
- Provide analytics on site usage.
- Offer personalized advertisements.
You can control cookie preferences through your browser settings. For more details, refer to our Cookie & Policy
We may update this policy periodically to reflect changes in laws or services. You will be notified of significant changes through the platform or email.
For questions or concerns about this Privacy Policy or data practices, please contact us:
MDhealth Support Team
Email: [email protected]
Phone: +44 7458 149190
Address: Bank Street London, MDhealth